Residential Property Insurance | i4me | Make A Claim
0800 4701881 Weekdays 8.30am-6pm
Saturday 9am-1pm

Make A Claim

Whilst i4me have authority to arrange and administer your insurance policy, we do not have claims handling authority. Insurers will either manage claims themselves or appoint a specialist claims handler to administer your claim.

If you need to make a claim under your policy please see contact details below or refer to your policy documents ‘How to make a claim’:

If your policy is underwritten with AVIVA (Policy No. Prefix 1960N00018/)

Telephone: 03333 233881 or for emergency claims out of office hours on 0800 012345

If your policy is underwritten with ARKEL (Policy No. Prefix i4me/AKL)

Telephone: 0207 138 8497
email:newclaims.arkel@davies-group.com
(Please note that claims are administered by Direct Group)

If your policy is underwritten through LLOYDS with Axis (Policy No. Prefix i4me/AXIS)

Telephone: 01443 229513 or for emergency claims out of office hours on 01724 761378
Email:claims@adjustingassociates.com
(Please note that claims are administered by Adjusting Associates LLP)

If your policy is underwritten with PEN Underwriting (Policy No. Prefix i4me/PAU)

Telephone: 03301 026796
email PrestonNewClaims@directgroup.co.uk
(Please note that claims are administered by Direct Group)

If your policy does not start with any of the above, please refer to your policy book or contact us 03333 233881

To enable your claim to be dealt with quickly your insurers may require you to provide them with assistance and evidence that they require concerning the cause and value of any claim. Ideally, as part of the initial notification, you will provide:

  • Your name, address, and telephone numbers
  • Policy/Certificate number
  • The date of the incident
  • Police details / Crime Reference number where applicable
  • The cause of the loss or damage
  • Details of the loss or damage together with claim value if known
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses.