Reviews

"As far as I can tell at the moment by speaking to someone on the phone I am very happy with the customer service"

"Excellent service...both online and on the phone. "

"After constant no ring back , waiting on the line from my previous insurer of 4 years, this company was a refreshing change ! A much more personal touch, well spoken and clear questions , no noisy background noise , spoken to in a pleasant manner and a good price for my insurance. Thank you"

"Good response, polite, good price"

"the process of renewing my insurance was speedy, efficient and clearly set out for me. I am not a confident user of internet transactions but felt entirely confident with the process and glad to receive the documentation promptly as promised. Thank you!"

"Knowledge of the insurance needed on a home that was being purchased as a holiday home and the ability to buy on-line/over the phone at a competitive price"

"Website easier to use than all the others I tried. Phone call follow up (by a very pleasant, non-pushy person), after my site visit was very welcome; advice given freely and resulted in a good value quote, which I was happy to convert to a Policy. The follow up was also very efficient; documentation by email was easy to read and understand and the cover was exactly as described and agreed. Very happy. "

"Renewal was simple and they even managed a reduction. The cover suite me much better than that arranged by the previous brokers. All done politely by telephone."

"Was not happy with new quote for 2018 and said so. It was reduced by approx 50 which was still unacceptable. After a call from i4me I was told that they could not bring the cost down. However, after discussing building's insurance, it turned out that if I did not have a specific building's insurance amount, ie £350,000 approx., and had a general limit of £1m, then the policy price reduced by £110 approx. I would have expected i4me to have realised this and reduced my original quote accordingly. I have renewed the policy based on the new building's insurance amount. I like the personal touch with them contacting me by telephone to discuss options."

"Easy and professional to deal with."

"Easy to arrange. No marathon phone calls. Nice click and enter system to select the options. "

"Easy to arrange . No marathon phone calls! Covers what we need and will use again. "

"Fast, efficient and understood my requirement and delivered at a competitive price."

"Always lovely customer service. Thank you! "

"rapid and courteous response to my query"

"From the start of my conversation with your advisor he made me feel comfortable and gave me the information that I needed."

"Provided a good service"

"Neil called me to answer any questions I had with regards to the policy and made it very easy."

"Quick, professional and efficient."

"Their ability to listen carefully to my non standard needs and offer the appropriate solution. The attitude of the staff I spoke to throughout was positive and friendly. I had tried three others brokers prior to calling i4me and they were the only company to find the perfect policy for me at a lower cost than I anticipated."

"Excellent helpful and efficient service.p"

"Excellent advice, friendly helpful staff, very efficient. Pleased with service. "

"Just renewed my home insurance simply and at excellent rate."

"Made purchasing house insurance very easy and straightforward."

"very helpful staff"

"excellent communication from lady on the phone- she was lovely and explained the policy well"

"easy to understand and use website. coverage clauses very clear and concise"

"A very quick service with very clearly displayed information about the insurance policy on offer."

"Very helpful contacts at i4me Insurance Brokers. Insurance set up with minimum fuss."

"clear and short form to complete"

"Increased my cover and lowered the price "

"Good service and a competitive price."

"Very helpful staff who was able to give me a competitive premium"

"Excellent customer service. The representative Neil, was knowledgeable, patient and helpful. Quick turnaround on detailed questions via email and worked to find solutions so that the policy was tailored to my needs. Recommended."

"Easy to deal with. Excellent, prompt service! Very happy"

"Daniel who helped me with my insurance was very polite, clear and interested in getting the right insurance for me. The whole process was a pleasure rather than the normal torture!"

"Insurance is a complicated issue, I was able to speak to a human being who tailored the policy to my needs for buildings and contents. It was also hassle free at a very competitive price. First rate service "

"competitive pricing, easy to deal with and not pushy "

"This is my second year with i4me. The price has gone up a fair bit but is still competitive. Staff are friendly and attentive. "

"Clear and simple to understand. Straightforward process very pleased."

"Clear and simple and easy to understand. Straightforward process very pleased."

"Generally pretty good. Website wouldn't let me retrieve a quote but the phone was answered quickly and pleasantly"

"After having my quote, I didn't keep receiving phone calls to purchase. If I had, I would have looked elsewhere as I don't like to be pressured. I wasn't ready to purchase at the time, but was also impressed that you came back to me with an even better quote. Which I have now taken. Overall very good service."

"The agent on the phone was very helpful and went over the policy with me."

"An efficient service, clearly putting the customer first."

"Fast response with enthusiasm and intelligence, no robot phone systems, always got thro on phones quickly. Adapted the quote to slightly more complex building without issue. Confirmations by email almost instantly. "

"Very pleased with the quote that we received and went ahead with and the efficient way it was handled and explained to us, also for the call back later to see if everything was ok."

"They called me back first thing in the morning after I had checked the company out on line the night before. They asked me a few straightforward questions politely and with a positive manner (unlike some other firms who treated me like I was annoying them). After this they emailed the quote ( within ten minutes) and it was cheaper than the others. they called me back a day later to make sure everything was ok. Thank you - good service and courtesy all round! "

"Excellent service contacted very quickly after initial internet enquiry. Everything explained very clearly confirmation and policy received following day"

"Very quick & efficient!"