Reviews

"The process of insuring my holiday home for letting was very straightforward. I searched around quite a bit and i4me was not only competitive on price but also one of the very few where the process could be done completely online which was a bonus as I am hard of hearing. Thank you!"

"The service was very quick and efficient, we received our new premium 1 month before the renewal date, it had gone up by £60 which was very disappointing but we had no option but to go with it. We have had our holiday let now for 4 years and never made a claim the least we would have expected was that the payment would remain the same."

"The renewal process was easy and straightforward"

"Helpful service "

"Convenient and efficient."

"Excellent service, quick and easy to deal with"

"Excellent service, very helpful staff, thank you"

"very helpful staff, competitive prices, easy online system to get new quotes and I will be using them again in the future."

"Very helpful and friendly member of staff on the telephone. Prepared to discuss a response to an alternative quote."

"Responsive and helpful...but I was a little disappointed that my premium had risen by 25% without adequate explanation...so still on probation "

"They are fast, efficient, cheaper than my previous insurer, they answer emails and everything is so much easier and more straightforward (and cheaper!). Thank you for all your help."

"I was extremely pleased with the efficiency and helpful manner with which the renewal was effected and good terms!"

"Easy to contact. Thorough follow up of quote. Answered all questions and concerns so was confident it is the right policy. "

"I had a bit of a specialist 2nd home insurance to arrange last year. The direct line type brokers are not interested but i4me were excellent in sourcing affordable yet extensive cover. That was last year, but the emailing of renewal documemts and a discrete phone call to “see if they had arrived” delighted me. I hate pushy sales people and I also hate auto renewal. Neither applied here. Well done! I’m renewing!"

"The customer service ws very good"

"It has been an absolute pleasure to set up my holiday home insurance with Julie. Just so friendly, easy, efficient and a good price. (At my previous attempt at doing this with another company I was told it was the wrong office five times(!) each time given another phone number to ring.) I would highly recommend your company. I am so pleased that I have this sorted out in one lovely phone call - and I see that the documents have come through already. "

"Good customer service but prices increased significantly this year for no extra protection. "

"Excellent service. I like the fact that a paper copy was sent in the post as well as an online copy. Thank you"

"Helpful, professional and good value. I am very satisfied with the service received. "

"We first used this company last year for our Landlords insurance and have total peace of mind being in their hands, a pleasure to deal with "

"It was straightforward to fill in on line and with reasonable price."

"I spoke to three different customer service staff and all were extremely helpful, very efficient and pleasant. Each time my questions were answered , solutions given and the process made very understandable and clear. I could not fault the service given"

"Very happy with the service we have had. friendly staff renewal price has gone up but still very competitive Thank you "

"I love this company! so attentive and personal! really simple process with really helpful staff! Quite a different experience to other companies I have used in the past! I would highly recommend them."

"Good, straight forward quotation process."

"Competitive prices for the full cover I require. Renewal price did not rise inexplicably like many insurers do after the first year discount. Easy online renewal process and documents issued."

"Very easy process all round. Very compatible quote"

"Recently renewed my home insurance policy following a telephone conversation, they were very helpful and immediately got back to me with a revised quote having discussed some changed circumstances "

"A good insurance with low excess and reaonable comparative premium. These brokers actually answwer questions on the telephone ! Great."

"Straight forward process fir renewing my policy with i4me ... price remained competitive and the reason I stayed with this company."

"Excellent and efficient service. Highly competitive quote. Easy access vie phone and e-mail."

"I went with this company not due to their service, which I felt was poor to average, but because they were offering me an AVIVA policy which is a big name so gave me some comfort. James was excellent and very helpful initially, but on phoning back and asking to speak to him I was unable to do so. This meant constantly having to start at the beginning with a new advisor. I had spoken to my current insurer to ask if I was covered for loss of income due to COVID 19. iAme immediately put the previously quoted price up by around 60 pounds although I said that I was unsure if I could claim or not. I asked if I could come back to them and confirm whether I could make a claim or not but they said they could not be backwards and forwards with quotes! So if I did call to take their insurance, it would most likely be the higher price. I was not able to make a claim, so I called them back, explained and asked what they could offer me. Guess what, they were back to the original price quoted, so I took the insurance, ONLY because it was AVIVA. I found all this a bit off putting and if I had not persevered, they would have lost me. They could improve their service, by allowing people to speak to someone they have already spoken to when requested and not force another person on them and they could be more flexible with issues such as mine. It does not take much to recalculate the quote and my previous agent said all they had to do was phone them for confirmation the claim was not going ahead and that should be sufficient. Lack of effort nearly lost you a customer!"

"Clear to understand and straight forward holiday let insurance, easy to renew and not too much of an increase in premium. Good that the information came by e:mail and hard copy."

"Chose i4me on comparethemarket.com. Satisfied after 3 years."

"After 5 years with our current insurer for our holiday rental cottage I was staggered at this year's price. An internet cheque led me to i4me and saved over £100."

"Excellent clear questions and policy information staff particularly Liz v helpful "

"Fast and efficient service. Fair price. Very personable staff."

"I have been very busy and meant to renew my policy but completely forgot,fortunately a representative called ne eith a reminder do I renewed there and then,the staff are helpful and efficient"

"very helpful and professional"

"Excellent service and saved over £400 on my insurance cost. Highly recommended "

"Mmm. We tried to make a claim for loss of income on our holiday let insurance for loss of access because of Covid19. However Insurance wouldn't pay as we'd got the £10,000 small business payment from the government. To be honest I don't agree with this. Feel short changed and they got out of paying in my opinion. Like they do, if they can get out of paying they will."

"Great service with advice and everything explained clearly. And a very competitive price"

"I came across i4me just by chance and I am delighted that I did, The 2 staff that I spoke to by telephone were very helpful and professional. I hope that it is the first of many policies for which I invite them to quote"

"Very good service. Very satisfied."

"Delighted with the service from i4me. You are clearly at the top of your game in terms of pro-active marketing. Having failed to secure our insurance business last year I was impressed with this year's follow up letter and then your subsequent email. In today's world we are all plagued with 100's of pointless emails so it was good to receive a personalised and relevant letter with your discounted quotation. Impressed too with my inbound call handling by Liz, she was delightful on the phone. Rest assured we will be recommending i4me. Thank you "

"The level of customer service is exceptional. The staff are knowledgeable and extremely helpful. Whilst the renewal quote was competitive the customer service was the deciding factor for me. "

"Incredibly easy online process with immediate follow up Call and extraordinarily good pricing "

"Firstly I was impressed as someone almost immediately answered the phone! Instead of having to hold for up to 45 minutes. Your sales person was polite and attentive and the purchase of your insurance was quickly resolved. Full marks!"

"A very fast and efficient service with an insurance product that meets our needs perfectly."

"Fantastic service by Lee, second home insurance all a new experience for me and he helped me very professionally and efficiently through the quote to the purchase, thanks"